How to ensure that your employee do feedback

How do you (as an organization) sure that your employee do feedback, feedback to their subordinates, their peers, their manager? Since if you don’t sure then it’s useless to have great feedback system, say 360 degree feedback system. Still it’s not being used?

So one thing for sure is to embed the control system into the feedback system itself. I do this using attendance form and feedback form itself. I’m sure you familiar with attendance form? It is usefull to track whether the feedback is being held or not, and how long does it takes. But it’s useless to track down the content of the feedback itself.

So what I do is to make the feedback material early before the feedback sessions begin. This long essay regarding performance, culture, etc issues is wrote down there long before the sessions. It have 2 purposes : to make the conversation focus so that there are nothing left behind and as a documentation. This is really important so that the content of the feedback sessions could be held accountable. Of course the content is confidential, but if audit is required then the documentations is ready.

One last thing is commitments. IT IS REALLY IMPORTANT…spend time (not just a minutes or hours) to think & to write the feedback itself. Spend even more time to listen, talk, and respons for the feedback. And spend time to take action for the feedback that you acquired. “Walk the talk” is important. And remember the Great Wall of China is not build in one day, so does your trust and system.

Have a nice feedback J